Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.armsupplies.co.uk (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or bank account details) email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
Anyone wishing to purchase items on the Website is required to register their details with the Website. The User (anyone utilising any part of the Website, hereinafter referred to as ‘you’ or ‘your’) must be aged 18 years or over to purchase any items on the Website. We reserve the right to request Proof of age at any time. You will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. You will be responsible for any use or misuse of the Website where your log-in details have been used.
We have taken reasonable care to ensure the content of the Website is correct and current. We disclaim any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.
We, our related companies and our directors and employees will not be liable for any loss or claims arising from the use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. Your statutory rights as a consumer are not affected by these terms and conditions.
All information and content on the Website is for information only. If you have any doubts regarding the pharmaceutical products you should contact your doctor or medical advisor. You must ensure that you follow all product packaging labels and leaflets prior to use. If you suspect you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.
We may, from time to time, provide links from the Website to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

Your Conduct

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not us are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.
You must not use the Website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.
to cause annoyance, inconvenience or needless anxiety.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to the Website, policies, and terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Price and Offers

All prices and offers on the Website are subject to availability whilst stocks last. If the stock is exhausted then we will contact you with the new price and you will pay or be refunded the difference. Alternatively, you may be given the opportunity to cancel your request.
Only one discount offer or code/voucher may be used with each transaction.
The price shown on the Website is inclusive of VAT at the prevailing rate.
The Website is regarded as an invitation to treat. Orders placed are an offer to purchase which we may accept or decline at our absolute discretion without needing to give any reason for declining the offer to purchase. A confirmation email is automatically sent which confirms receipt of the offer to purchase. This does not constitute acceptance of the offer to purchase. A contract is deemed to have been entered into when we issue a sales invoice or a delivery invoice. Our team will check all orders before release and before issuing a sales invoice or a delivery invoice.
Once the order has been placed on the Website the transaction is manually processed at our premises by our Staff

Copyright and Intellectual Property

All product information, data, text, images and the selection and arrangement of the aforementioned and associated links, software and source code contained on the Website are wholly owned by us. On no account is anyone allowed to download any data or information for commercial use. You are allowed to download information pertaining to a specific product for information only. You are reminded to check information for products on the packaging and leaflet which comes with the product. All trademarks are acknowledged as trademarks or registered trademarks of their owners. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.

Delivery (Postage and Packaging)

It is your responsibility to enter the correct delivery address at the time of ordering. If the incorrect address is given, we are not obliged to re-send the order to the correct address at our expense. You are advised to contact the Customer Services Department immediately if you make a mistake with your delivery address as once an item is shipped the address cannot be amended.
Once an order has been placed if, for any reason, we are unable to ship any part of it, we may at our discretion, send part of the order that is in stock or remove item(s) from the order. In this instance, a refund will be made to you and a note made on the invoice enclosed within the package.
All delivery dates are estimates and NOT guaranteed unless the Special Next Day service is selected and paid for. Please note not every item is eligible for Special Next Day Delivery, the Customer Services Department will contact you if this option is selected but cannot be fulfilled.
Whilst we reserve the right to use any form of delivery and packaging, generally, any packaging will be discreet with a plain outer package.
We reserve the right to use whichever form of delivery we deem appropriate.

Delivery within the UK – Store items and Over The Counter products

Dispatch is usually within 1-3 days from ordering. The 3-5 working days for tracked and signed delivery is on top of the dispatch timescales.
Standard Delivery is via Royal Mail using the Tracked service which is a 48 hour fully tracked service from despatch and is not guaranteed. This service cannot be used for orders containing more than 2 aerosols.
Royal Mail will not allow more than 2 aerosols to be sent in each package, therefore orders containing more than 2 aerosols must be sent using our alternative courier – DPD (please see point 45 below).
Postage and packaging is charged at £3.19 for UK orders up to a value of £35. Standard orders with a value over £35 will be free of charge unless stated in the specific item description. This does not relate to prescription orders. For a full breakdown of charges please refer to the Delivery information page by following this link
Next Day Delivery Guaranteed next day delivery before 4 pm on orders placed before 3.00pm Monday – Thursday. Orders placed on a Friday will require the Special Delivery Next Day Saturday service. Signature required on delivery. (Deliveries not made on Sundays or Bank Holidays). Prices start from £5.48. For a
Tracked & Signed and Next Day Delivery packages must be signed for at the delivery address. If for any reason, a package is returned to us then you are responsible for any redelivery costs incurred. If you then decide to cancel the order, only the cost of the goods will be refunded.

Heavy items will be sent using our alternative courier, DPD. Additional charges may apply. The

Aerosols and Liquids

We cannot deliver aerosols internationally, to Northern Ireland or to the offshore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our Customer Services Department for more information on 0808 164 3211.

Postage Insurance

Regardless of destination, your order is only covered for contents up to £100. If any package is of a higher value than this, then it is your responsibility to obtain additional postal insurance. Details of these costs can be gained by contacting our Customer Service Department.
We cannot be held responsible for the failure to deliver by any third party that we use.

Lost or Missing Packages

Royal Mail – A package can only be reported as missing to Royal Mail if it has not arrived within 15 working days (3 weeks). Most missing items are located within the postal system within this time period. If after 15 days an order has still not been received, you are advised to contact our Customer Service Depart with your order number and full name and address. The Customer Services Department will then issue a claim with Royal Mail. Our Customer Service department will then arrange to either refund or resend the order.
DPD – A package should be received the day after shipping. If you are not available then the courier will leave a card for you to rearrange delivery to a more convenient time. If you do not receive your package or a courier card within 2 – 3 days of receiving our despatch email or you experience any difficulties with rearranging delivery then please contact our Customer Services Department.

Returns and Exchanges

Packages returned by postal services – If an item is returned back to us for any reason, we will attempt to contact you to arrange to resend this. If you then decide to cancel the order, only the cost of the goods will be refunded.
Return of unwanted items – It is your responsibility to contact our Customer Service Department to advise of your intention to return or exchange any item(s) within 14 calendar days of receipt and to obtain an Authorised Returns Number. After this date, it is solely within our discretion if a return or exchange will be accepted. Once we have approved a return then all items must be received no later than 14 days from the date of the return number being issued.
Once opened and/or used, products cannot be returned unless they are faulty or broken. In addition, products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons. Returned items will only be refunded if they are in a saleable condition upon return. We may reduce the amount of money refunded for goods returned which show evidence of use beyond the necessary handling to see whether goods are as expected. If the original order was sent free then you are liable for the cost of returning itemsl. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.
Return of faulty or damaged items – You are advised to contact our Customer Service Department to advise of your intention to return faulty or damaged items and to obtain an Authorised Returns Number. You should provide your order number, name, address and the reason for the return. If items are returned without an Authorised Returns Number then we are unable to offer an exchange. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. In the event that no fault is found with the items, we reserve the right to recover any fees and/or expenses incurred from you.
Products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons.
Faulty items will be accepted in accordance with the Manufacturer’s warranty terms. This does not affect your statutory rights.
You can refuse delivery for a damaged item, in this instance, you must notify our Customer Services Department within 7 days as stated above.

Failed Deliveries

If an item is returned due to failed delivery we reserve the right to charge £2.72 for redelivery.

Unauthorised Returns

If items are returned without an Authorised Returns Number then we are unable to offer an exchange.

Refunds

Any refunds due to you will be made using the same method that payment was originally taken. Refunds will be made within 14 days of receiving the goods back. The refund will include standard outbound delivery costs only if you did not receive free delivery.

Payment

Payment can be made either by debit card or credit card using our secure payment Stripe* or Braintree** service which ensures that your payment details are kept secure. As none of the information you submit comes through the Website we will not at any time access or retain any credit or debit card information. *For further details on Stripe security please go to https://stripe.com/docs/security/stripe.**For further details on Braintree security please go to: https://www.braintreepayments.com/gb/features/data-security

Privacy Policy

Every effort has been made to make sure this database is secure and it can only be accessed by us and occasionally, trusted third parties such as Doctors, Medical writers and IT personnel for the purpose of improving this site.
We will retain contact and delivery information together with your login and password. For your convenience, we retain information about any non-prescription products you have purchased to aid your future use of the site.

We will never pass your details on to any third party unless required by law to do so. Waste Electrical and Electronic Equipment (WEEE)

The United Kingdom is under an obligation to minimize the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Certain electrical items cannot be disposed of in domestic waste but should be disposed of through an approved WEEE take back scheme. For details of your local collection facilities, contact your local authority or visit www.recycle-more.co.uk.

Social Login

Facebook/Google Login lets you quickly and easily create an account. We will use your registered e-mail, First name, Surname and gender to create your account. We will create a randomly generated secure password that can be changed in your account details. You can choose to log in through Facebook/Google when you return or change your password and log in through our login page. We will never post to your account or access any other information in your account.